Can I take this opportunity to say how much I have enjoyed working with you both and your team. I also want to let you know that I am always telling our managers what a very good team you are, how effective, skilled and knowledgeable you are and that in my view you are value for money for the service that you provide given the complex folk that you care for. I have also told our managers that you appear to go the extra mile to make sure that your service users needs are met and that also on each occasion i have been to Aucklands, staff have looked to be busy in their work. Their practice and level of support and encouragement always strikes me as competent and confident and that the overall feeling is that folk are well cared for and looked after.
Excellent atmosphere. Everyone is always happy and cheerful. There is a really homely feel and the smell of good food cooking adds to the atmosphere. I visit several homes and Aucklands is one of the nicest I have come across. I observe residents being treated with respect and dignity. This really matters.
Thank you for making Valentine’s Day so special for Keith and I
Thank you so much for all your supportover the past few years, it made Dad’s life that much more fulfilled, and we had the confidence that Dad was receiving the best possible care.
Aucklands is a special place because of the team so please pass our love and gratitude to all the staff.We will be in touch regarding Dad’s memorial bench and hope that others will enjoy sitting out in the garden as much as Dad did.
A huge heartfelt THANK YOU to you all for the most wonderful way that you cared for mum.
I will always be so grateful that she was in your precious care during her last few years. Nothing was too much trouble, I always felt so supported by you all.
it is still a great shock, nothing could prepare me for this time but I am taking comfort from Dear Mum now being in peace with no more suffering.
God bless you all, you are such amazing dedicated people.