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Aucklands Rest Home

Aucklands Rest Home, in Southbourne, Bournemouth, is a family run home, and has been owned by the Hart family for the past 26 years. In that 26 years we have built a wealth of experience in caring for the elderly, and we pride ourselves in delivering a high standard of person-centred care and encouraging individuals’ independence.

Aucklands has only 8 bedrooms, and has a ‘home from home’ environment that we work hard to maintain. Our team of staff is led by the owner, Lynn Hart, and supported by the Registered Manager, Nicky Brown, who has worked with the Hart family for the past 25 years.

We understand how difficult it can be for both residents and their families when moving to residential care and we will do all we can to make the move as smooth as possible for all involved. Please feel free to contact either Lynn or Nicky to raise your concerns, no matter how trivial they may seem.

Our latest Care Quality Commission (CQC) Inspection report can be viewed at;The CQC Website. Our rating is 'Good'.


The charge for staying at Aucklands begin at £650.00 per week.

Fees are based on your care needs and we use a fee monitoring tool to establish the rate you will pay. Please contact the Proprietor or the Manager if you wish to discuss this further.

We do accept Bournemouth Borough Council rates if accompanied by a third party top up.

Please note we also accommodate respite care.

For all enquiries please contact us here.

Facilities and Services

Aucklands is staffed 24 hours a day, 7 days and nights a week.

All rooms are fitted with an electronic call system operating 24 hours a day and the entire home is centrally heated and double glazed throughout. We have a fully fitted stair lift facility. We offer a varied ‘home cooked’ choice of menu using fresh produce and there is always a bowl of fruit available, which you are encouraged to help yourself from, as you would in your own home.

We have great fun celebrating many festivities throughout the year, including Christmas, Easter, Halloween etc and offer activities throughout the week, including a qualified ‘Extend’ (gentle exercises to music) teacher visiting, and one-to-one more personalised activities such as pamper sessions or cake baking.

Family and friends are welcome to visit you at any time, and may join you for afternoon tea or lunch in the dining room if you wish. We would like you to treat our home as your home.

Laundry service is free of charge (dry cleaning is at your expense).

We have a qualified hairdresser visit the home once a fortnight (not inclusive).

Chiropody, dental and optical services can be arranged for you.

Staff and Management

All the managers are available to speak to you and can be contacted through Aucklands.

We have a dedicated staff team here at Aucklands who receive both in house and external training. All our staff have received mandatory training such as Infection Control, Safe Moving and Positioning of People, Health and Safety and First Aid.

Staff are trained in Dr Gemma Jones’ Communication and Care Giving in Dementia. Please see the page regarding this for further information.

All staff are also trained in Physical Intervention and Safe Hold Techniques should this ever be required. Should you require further information regarding this please contact us.

We proud to say that we have only used agency staff on a few occasions in 30 years of ownership. It is important to us that our residents receive care and support from care staff they know well and have built up a relationship with.

We have a key worker system in place that enables residents and staff to develop these relationships and help maintain links with family, friends and the local community.
We are also developing a Champion scheme with our staff, focusing on specific areas such as Dignity and Dementia. The Champion in each area will have specific training to enable them to become an expert in their chosen area and then cascade this knowledge to other staff.

We invite family members to attend our training, in particular Dr Gemma Jones training to enable them to have a greater understanding of the condition itself as well as why we ‘do what we do’.

Lynn Hart

Lynn Hart
Auckland’s Registered Provider

Nicky Kilminster

 Nicky Kilminster
Auckland’s Registered Manager

Lizzie Hart

Lizzie Hart
Auckland’s Care Manager

The accommodation we provide;

The accommodation we provide
Accommodation is spread over two floors served by stairs or stair lift to aid access. We have a total of 8 bedrooms, seven of which have en-suite toilet and wash hand basin facilities. One has a sink and then use of the communal bathroom which is directly opposite the room. All of our bedrooms have thermostatically controlled radiators for individual choice regarding heating and warmth. Two bedrooms are suitable for double occupancy, but you will never be required to share unless it is your wish, such as a husband and wife.

Bedrooms are also fully equipped with high quality furniture and furnishings. Plasma TV’s with Freeview are fitted onto bedroom walls as well as a television in the lounge area, and an alarm call system to summon staff assistance if needed is in place. However, residents are welcome to bring items of their own furniture providing it will safely fit into your bedroom. (In some circumstances, we may ask to inspect items of furniture to ensure they are safe to use.)
We encourage residents to bring lots of other items, such as pictures, photographs, bedding, a favourite teddy or soft toy, or ornaments to personalise the room and make it feel as much like home as possible. Should any help be needed in putting up pictures etc, we will be happy to provide this.

Outside, many of our residents like to sit at the front of the building and watch people and traffic as it goes up and down Douglas Road and Ken Road. We have seating at the front and rear of the building. We also have a quiet area in the garden which is known as our memorial garden which we have recently established with our residents and
The garden is a good place to sit and enjoy a cup of tea or coffee with some home-made cake, weather permitting.

Menus and dietary needs

Our focus here at Aucklands is to provide good nutritious home cooking as we recognise that mealtimes are often the highlight of someone’s day. It is a chance to socialise with others in our dining room, with soft music playing in the background, although you may of course choose to eat your meal wherever you wish, including the garden on a sunny day!

We offer a four week rotating menu and invite residents to request meals they would like as well as assist to make the meals if they feel able. There is always an alternative to the main meal of the day on offer.
Breakfast is served to you in your room, or in the dining room if you prefer and we offer a wide range of options, from a full English breakfast to croissants and pastries, not forgetting cereals and toast along with tea coffee or fruit juice.
In the evenings we provide a lighter meal, again served in the dining room or wherever you choose.

Tea, coffee, soft drinks and snacks are available throughout the day and night and we have a snack table from which residents are encouraged to help themselves.
We cater for all dietary needs, including vegetarians and those who may require a more fortified diet.

Our staff will offer discreet assistance to eat and drink if this is needed.

Meaningful activities

We are passionate about assisting residents to continue with hobbies they may have had before moving into residential care. This includes activities such as gardening, sewing, knitting and reading. We follow the Dr Gemma Jones dementia staging model and try hard to tailor activities to each individuals particular stage in order for activities to be enjoyable and appropriate for everyone. Activities include word games, reminiscence, outings around the local area, gentle exercises, arts and crafts, poetry reading and baking. We also include activities such as folding laundry and other tasks residents would usually do in their own home.

Families and friends are welcome to join us for any activities.

We also arrange for external activity providers to visit the home and celebrate special days throughout the year, such as birthdays, Burns night, other times of national celebration and major sporting events.
We hold an annual event for residents of the home, their friends and families and staff friends and families. It is a great opportunity for different age groups to get together and have fun. Last year we held a Summer Fete and this year we are planning a garden party.

Find out more on our ‘Latest News’ page….

Religious and Cultural needs

We have a representative of the Christian Church, Father John, who visits the home weekly to provide one to one prayers and also holds a service for residents who wish to worship together. Father John also provides pastoral care and support to staff, friends and families of residents.

We encourage residents to continue to visit their own place of worship if they wish and are able to do this.

Frequently Asked Questions

We set out below some of the questions most frequently asked by prospective residents or their families and representatives and the answers we give to such enquiries.

However, if you have any questions which are not answered here or elsewhere in our Statement of Purpose, Residents Guide, or you wish to discuss something further, please feel free to ask us. Additional information, including a copy of our most recent inspection report, can be viewed in the Information File in the entrance Hall.

Is the care you provide any different to other homes?

We use the ‘Validation’ method, a practical approach based on knowledge about and empathy for the progressively isolating experience of people with dementia. This emphasises communication techniques based upon whichever stage the person with dementia has reached.

Our belief is that older people with Dementia need to feel secure and comfortable if they are to get the most out of their lives and this is central to the way that we care for the people who use our service. We work closely with residents, their families and friends and the various professional’s who may also be involved in supporting them, to gather as much information as we can about the person’s personality their likes, dislikes, life history, experiences and influences as we believe that this information will help us to better understand the person’s behaviour and build relationships with them.

For many people who have Dementia their behaviour is influenced strongly by fear that is created by them having a deep sense that something is not right with their thinking and memory. It is this fear that often creates behaviour that can be hard to understand in a person who has Dementia. As the person has reduced logical thinking ability and their ability to memorise and verbalise feelings and thoughts is often affected, attempts to try and explain how they feel are impossible. At Aucklands our staff are trained to recognise and allay fear in the residents we care for so that their personality is more readily visible and we can identify those abilities that have been least affected by the person’s dementia and work to maintain these, whilst supporting the person in the areas that are the weakest.

Can you explain a bit more about the different behavioural stages?

We set out below a brief overview of the four stages.

Stage One – Malorientation, mild confusion
In this stage the person can still maintain a good social facade to hide short-term memory losses. They appear to be orientated, but their attention span is reduced. People in Stage One are aware of ‘mistakes’ such as misplacing or forgetting things and try to hide them. They are often frightened of becoming ‘crazy’, of losing control and their independence. They will often exaggerate their independence to mask their own fears and are frightened by other people in the more advanced stages of dementia. They will experience difficulty in finding some words and may lose the ‘thread’ of a conversation. They may appear frustrated and sometimes become angry, defensive, blaming, tense or anxious.

Stage Two – Time Confusion, moderate confusion
In this stage, people become visibly disorientated and lose their sense of chronological time. They are not always aware of the season or the time of day and may refer to deceased persons, e.g. parents, as being still alive. They start to become disinhibited, losing their sense of social etiquette and starting to say what they are thinking. Language starts to become more obviously affected and people may lose the ‘thread’ of a sentence. They will often invent new words to substitute for lost ones. Attention span is very limited and they will keep misplacing things. However, people in Stage Two are less aware of their memory deficits and ‘mistakes’ so are less tense and anxious. They will often retreat to memories of happier times and are more relaxed than in Stage One.

Stage Three – Repetitive motion, severe confusion
In this stage, verbal ability is limited. Speech is usually in short phrases and sometimes may be just whistling or singing.
Phrases such as ‘Nurse, nurse’ or ‘help, help’ are often repeated throughout the day and efforts to initiate verbal contact are minimal. People in Stage Three often experience severe sensory deficits, especially visual. They will make repeated movements, such as rocking, tapping, patting, polishing or rolling up their dress. They will often sit or lie down for much of the day. They may recognise family members as being familiar, but usually cannot retrieve their names or their relationship to them.

Stage Four – Vegetation
In this stage, people appear to be sleeping for most of the day.
Their muscles are loose, with almost no body movements. They do not appear to recognise family members. They seem to withdraw from the outside world for most of the time.
People in Stage Four are still able to respond to loud noises and unusual stimuli, but mostly to music, a friendly voice tone, favourite foods or a massage.

Notes about staging
Within any of the four stages there can be a range of severity, through low to medium and high level functioning. People in transition between the different stages may exhibit behavioural characteristics of both stages simultaneously for some time, usually a number of months. During lucid moments, it is possible for a person to function at a stage higher than their normal level of functioning. It is not possible to predict how long a person will be in any given stage as this depends not only on how quickly the dementia is progressing, but on physical health, motivation, stimulation, perception, life experience and personality.

Aucklands provides a care home service without nursing – but what does this mean?

Aucklands is a care home that provides personal care and accommodation for 10 older people. Our Statement of Purpose reflects our commitment to Dementia care. At Aucklands our approach to meeting the needs of older people who have Dementia is possibly quite different to that taken in many care homes. We work to a model of care that is known as a ‘behavioural staging model’. This helps us to identify where in the course of their illness the person with dementia is, so that we can understand the specific difficulties they are having. We can then use the helping strategies that are most appropriate to the particular stage the person has reached to help them to live as full and enriched a life as possible. The model also helps us to anticipate what we can expect to see as the person’s illness progresses through the different stages and to identify when changes might be about general ill health or those associated with old age rather than the person’s Dementia.

Our staff recognise the different stages of Dementia and are trained to implement helping strategies.
As far as possible, residents associate with other residents within the same behavioural stage as themselves.

What sort of facilities can Aucklands offer?

Accommodation is spread over two floors served by stairs or a stair lift. We have a total of 8 bedrooms, all of which exceed the National Minimum Standard of 12 square metres. Two of the rooms are also large enough to accommodate a couple or friends wishing to share hence the registration for 10. On the ground floor we have four bedrooms and there are four bedrooms on the first floor. Each floor has a communal toilet and bathroom with bathing aids

Seven of our bedrooms have en-suite toilet and wash hand basin facilities. One bedroom has a sink but use of the communal bathroom which is directly opposite the room. Bedrooms are equipped with thermostatically controlled radiators all of which are protected, and ensure individual heat and warmth. Bedrooms are also equipped with high quality fuaniture and furnishings, televisions (most with Freeview) and an alarm call system to summon staff assistance if needed.

We also have a wide selection of equipment to assist people with a range of needs. This includes hoists, profiling beds, pressure relieving equipment, grab rails, and assisted baths.

🟉 Celebrating over 30 years of excellence 🟉

Our Address

Aucklands Care,
2 Ken Road, Bournemouth,
Dorset BH6 3ET.
Telephone: 01202 427166

© 2017 Aucklands Care. Company Registration number: xxx