Aucklands Care, previously known as Aucklands Rest Home, has been owned by the Hart family for over 30 years. Lynn Hart is the home’s Registered Provider, and Dave, Lynn’s husband, and their children Jonathan and Elizabeth are also partners in the home. Elizabeth, or Lizzie as she is known, works as the home’s Care Manager alongside the Registered Manager, Nicky Kilminster, who has worked at Aucklands Care for 30 years and started working at the home on a Youth Training Scheme and has developed and progressed to the role of Registered Manager.
Lynn served 36 years with Dorset Police where she built up a wealth of experience in management and HR issues. She has been actively involved in the running of Aucklands with Dave and Aucklands were the only home to secure a blocked booked contract with Bournemouth Borough Council to provide assessment and re enablement beds. The philosophy of both Dave and Lynn has always been to promote a person’s independence, optimizing their confidence, and a belief that everyone who can should be given the opportunity to remain in their own home for as long as they possibly can. Dave and Lynn originally lived at Aucklands in the self contained flat but moved just around the corner a number of years ago when they had their children Jonathan and Elizabeth.
This promotion of independence continues as Aucklands now provides long term care of those with Dementia and those with other long term physical and mental conditions. We encourage and support residents at Aucklands to live their lives as they wish to do so. We also respect your preferences, choices, dignity and privacy and remember that we are guests in YOUR home.
Our Philosophy of Care
The principles which govern the care provided to Service Users through Aucklands Care include:
- Privacy, Dignity and Respect. We ensure that at all times, Service Users can enjoy privacy if they wish and are treated with respect and dignity. We will ensure the confidentiality of information we hold about Service Users. All staff are trained to knock on doors and wait for a response before entry into a Service User’s bedroom or accommodation; to respect the Service User’s wishes to be addressed by the name of their choice, offer and encourage Service User choice in what to do, wear, eat, drink etc, provide sensitive personal care with patience and understanding and to constantly remember the fact that Aucklands is the Service Users’ home, and their wishes and wellbeing are paramount.
We will treat each Service User as a person of great value and worth. We will help our Service User present themselves to others as they wish through their clothing and general appearance. We will encourage and enable each Service User to express themselves as unique individuals.
- Fulfilment and Choice. We believe in actively supporting the independence of each Service User and their right to use their freedom of choice, thereby contributing to their sense of autonomy and fulfilment in life. We will encourage these abilities for as long as possible. However, when cognitive and memory abilities become more fragile, we will not insist on a ‘reality based’ approach to care but rather use ‘validation methods’. (Please see our guide, Frequently Asked Questions for further information.) The goal of this vision of care is to help Service Users to feel as happy and safe as possible, for as long as possible, within a supportive environment with persons of a similar cognitive ability.
Where the individual is assessed as being unable to make appropriate decisions and has no available relatives or representative, we will provide opportunities for advocacy through external agencies. Our practice is shaped by the underlying philosophy of the Mental Capacity Act. We ensure that individuals who lack capacity are the focus of any decisions made, or actions taken, on their behalf.
- Holistic Care. We deliver care that focuses entirely on each individual Service User’s needs. All Service Users have a care plan and we seek to involve the person being cared for and, where appropriate, their relatives, friends or representatives in their care planning and care delivery. We encourage relatives, friends and other representatives to remain involved in the Service User’s life and play a part in the provision of care if they wish to, unless the Service User specifically requests us not to.
- Equality and Diversity. We allow no direct or indirect discrimination against any person on the grounds of race, religion, belief, age, sex, marital status, disability or sexual orientation.
We are specialists in dementia care and recognise a person with dementia is, first and foremost, a person – unique and with a rich history of experiences, abilities, skills, knowledge, preferences, desires and personality.
The term “dementia” is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Symptoms include loss of memory, confusion, problems with speech and understanding and differ from person to person.
You can find more information about dementia at the Alzheimers Society website – www.alzheimers.org.uk/
We use the persons life story to build a picture of their preferences, lifestyle, history, family, likes and dislikes. Our carers are trained in completing detailed care plans with the help of residents, their family and friends. These plans are used daily and help to maintain the identity and dignity of the person as the dementia progresses, providing important information, such as how they like their cup of tea. Life story supports the person in expressing themselves by talking about their lives and experiences. For those providing care and support, it enables them to see the person rather than the symptoms of the illness and to tailor meaningful activities and daily life accordingly.
We also understand that the activities people carry out in their free time are often the things that they most look forward to and enjoy.
Behaviours that may challenge others
As dementia progresses, many people develop behaviours that can be challenging. This includes restlessness and aggression. Aggression is not just about physical acts but can be shown in other ways, including verbal aggression. These behaviours can be distressing, both for the person and their loved ones.
If a person with dementia becomes aggressive, it is important to remember that they are not ‘behaving badly’ and are not to blame. Their behaviour may be a direct result of changes in their brain, or be caused by a general health problem, such as pain from an infection. These behaviours can also reflect problems related to the care the person is receiving, or their general environment or social interactions. In this case, the behaviour is best viewed as an attempt to communicate an unmet need, rather than as a direct symptom of dementia. If a person is being aggressive, they should be assessed by their doctor in the first instance to identify any possible underlying causes.
Healthcare professionals may look at prescribing certain medications, often antipsychotic drugs, as a way of improving someone’s behaviour. However, these drugs can have severe side effects and a significant impact on a person’s quality of life. Therefore, it is vital to first consider other options that do not involve medication when deciding how best to help someone who is behaving aggressively.
Think about whether there are any specific triggers or circumstances which cause the person to become aggressive. Keeping a diary can help with this. For example, does the person become aggressive at a specific time of day or when carrying out a certain task? Aggression can often be an expression of how someone is feeling, such as frustration at not being able to do something or not being understood. It might be that the person is bored, frightened or even humiliated by the situation.
If any possible underlying causes have been addressed and the person is still behaving aggressively, there are a number of simple non-drug treatments that may help. These include life story work and reminiscence therapy, social interaction, aromatherapy, talking therapies, animal therapy, music and dance therapy and massage. If these do not help the person and their symptoms are severe or distressing, then medication may be necessary as a last resort.
At Aucklands Care our staff are all fully trained in to manage behaviours that may challenge. The focus of staff when someone is behaving in an aggressive way is try to find out the feeling behind the behaviour, and to de esculate the behaviour in order that the person may feel calm again.
We listen to our clients
Every year, Aucklands surveys its clients, their families, and their network of social workers, district nurses, care managers, and GPs, to give us feedback on how effective and satisfying they believe our services to be.
Our annual surveys shape the services that we provide, and we are grateful to our clients and their families for their continued participation in them.
We’re independently assessed by the CQC
We are registered with the Care Quality Commission to provide Accommodation for persons who require nursing or personal care and are inspected by the commission regularly.
Our latest Care Quality Commission (CQC) Inspection report can be viewed at;The CQC Website. Our rating is ‘Good’.
Our staff are valued and developed
At Aucklands, our professional, personalised in-house training is one of the resounding reasons we’re recognised as an industry leader. We don’t simply work to the highest standards of person-centred home care: Through Aucklands Care , we train all of our team members to understand, defend, and champion these standards as they grow their own skills and careers.
We hand-pick all of our care team members, and Aucklands’s highest levels of management are involved in vetting applicants. We nurture their skills and value the importance of their personalities in delivering our high quality home care.
What you see is what you get
“There’s nothing glossy about delivering true quality care,” Nicky says, “and it’s disingenuous to pretend that there is. No one wants to have to rely on somebody else to live comfortably in their own home. No one wants to require help to meet their daily goals.
“But if we can understand this as carers – we can bring a genuine desire to improve a person’s quality of life into our work and a will to make the care right for them – Quality is not an act, it’s a daily habit, and we’re proud of the care we provide.”